OhWaiter Launches Text Messaging-Based Ordering and Payment Solution to Help Hotel Restaurants and Room Service Improve the Guest Experience

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OhWaiter enables hotel restaurants and room service operations to provide full-service to guests via text message (SMS) alerts without downloading an app. Guests can use their phone via QR code to text their dining requests to the number assigned to the hotel and place an order, make a request, and pay.
9.11.2020

Hospitality technology solution provider OhWaiter has launched its new text messaging platform, offering contactless and efficient communication between guests and hotel restaurants and room service operations. Currently deployed in dozens of restaurants on the West Coast, the service is now available nationwide and priced at $149 per month per property. 

To learn more about the capability and ease of OhWaiter, hoteliers (and other hospitality industry professionals) can request a free demo here.

“We created OhWaiter because we not only saw a service need for busy hotels and restaurants but during COVID19, it’s especially important for hospitality businesses to offer exceptional service while maintaining physical distancing and contactless customer service,” says founder and LA-based restaurateur Jonathan Chu. 

OhWaiter enables hotel restaurants and room service operations to provide full-service to guests via text message (SMS) alerts without downloading an app. Guests can use their phone via QR code to text their dining requests to the number assigned to the hotel and place an order, make a request, and pay.

How it Works

OhWaiter customers are provided with up to two tablets per location. When a guest makes a text messaging request, that message is sent to the provided tablet and any team member is capable of fulfilling the request. This enables both the hotel and restaurant staff and their guests to communicate seamlessly and prevent delays. 

Guests can connect with OhWaiter customers with their mobile device, by texting the OhWaiter provided number. Customers are immediately alerted via the provided tablet whenever a request is received.

With OhWaiter, hotels, restaurants and other businesses can rest assured that their team will never miss an important request.

OhWaiter’s monthly subscription includes:

  • A phone number for text messages
  • A tablet to view and respond to guest messages.
  • A handbook and helpline for any customer questions

To learn more about the capability and ease of OhWaiter, hotel and restaurant operators (and other hospitality industry professionals) can request a free demo here.

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