Success Stories Archives | https://hoteltechnologynews.com/category/success-stories/ Stay Smart, Keep Current Tue, 12 Mar 2024 18:32:00 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://hoteltechnologynews.com/wp-content/uploads/2019/04/cropped-HTN-fav-32x32.png Success Stories Archives | https://hoteltechnologynews.com/category/success-stories/ 32 32 134523673 Kimpton Overland Hotel Atlanta Airport Selects IRIS Mobile Ordering to Boost F&B Revenue and Streamline Operations https://hoteltechnologynews.com/2024/03/kimpton-overland-hotel-atlanta-airport-selects-iris-mobile-ordering-to-boost-fb-revenue-and-streamline-operations/?utm_source=rss&utm_medium=rss&utm_campaign=kimpton-overland-hotel-atlanta-airport-selects-iris-mobile-ordering-to-boost-fb-revenue-and-streamline-operations&utm_source=rss&utm_medium=rss&utm_campaign=kimpton-overland-hotel-atlanta-airport-selects-iris-mobile-ordering-to-boost-fb-revenue-and-streamline-operations Tue, 12 Mar 2024 18:31:02 +0000 https://hoteltechnologynews.com/?p=11270 IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile [...]

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IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience. 

The sleek and modern hotel, which is part of IHG Hotels and Resorts and located next to Atlanta International Airport and the Porsche Driving Experience, boasts 214 guest rooms, including 18 executive suites, nine track-view suites and one presidential suite.

Kimpton Overland Hotel recognized the evolving needs of their guests (mainly business and corporate travellers) seeking comfort and convenience after a long day. As such, the hotel implemented IRIS Mobile Ordering to streamline its room service process, drive F&B revenue, and provide a faster and more efficient digital ordering solution so guests could enjoy dining in the comfort of their rooms.

“We are thrilled to collaborate with IRIS to elevate our guests’ dining experience with mobile ordering,” said Kerry Ringham, General Manager at Kimpton Overland Hotel Atlanta Airport. “As a hotel situated in a bustling travel hub, it’s imperative for us to offer innovative and convenient solutions that save our guest’s time and enable us to boost order volumes and F&B guest spend. IRIS provides us with the perfect platform to enhance our room service operations, increase revenue and exceed guest expectations.

We are excited to watch it grow, especially when we leverage this service at our Rooftop bar when the weather improves to enrich the guest stay further.

The integration of IRIS mobile ordering allows guests to easily and swiftly place F&B orders directly from their rooms, eliminating the need to physically visit the restaurant or call the front desk. By simply accessing the digital menus via prominently placed QR codes in their rooms, on flyers, tabletops, and at the front desk, guests can effortlessly browse and select their desired items. Furthermore, the platform enables guests to schedule their orders for delivery at their preferred time, offering unparalleled flexibility and convenience.

“Our partnership with Kimpton Overland Hotel Atlanta Airport underscores our commitment to revolutionising the hospitality industry through innovative technology,” said Graham Rushin, VP Sales and Marketing at IRIS. “By leveraging our platform, the hotel is not only enhancing guest satisfaction but also driving operational efficiencies and increasing revenue streams.”

Since implementing IRIS Mobile Dining, Kimpton Overland Hotel has witnessed a surge in room service orders and a notable increase in average guest spend. The seamless integration of digital ordering has not only expedited the ordering process but has also improved order accuracy, resulting in heightened guest satisfaction and loyalty.

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Marriott Executive Apartments, Dubai Creek Deploys IRIS Mobile Dining Platform to Maximize F&B Revenue Potential https://hoteltechnologynews.com/2024/02/marriott-executive-apartments-dubai-creek-deploys-iris-mobile-dining-platform-to-maximize-fb-revenue-potential/?utm_source=rss&utm_medium=rss&utm_campaign=marriott-executive-apartments-dubai-creek-deploys-iris-mobile-dining-platform-to-maximize-fb-revenue-potential&utm_source=rss&utm_medium=rss&utm_campaign=marriott-executive-apartments-dubai-creek-deploys-iris-mobile-dining-platform-to-maximize-fb-revenue-potential Tue, 20 Feb 2024 18:43:27 +0000 https://hoteltechnologynews.com/?p=11168 Marriott Executive Apartments, Dubai Creek, renowned for its commitment to exceptional guest experiences, has chosen IRIS, the leading provider of mobile F&B ordering platforms, to revolutionize their in-room dining services. This strategic move aligns with [...]

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Marriott Executive Apartments, Dubai Creek, renowned for its commitment to exceptional guest experiences, has chosen IRIS, the leading provider of mobile F&B ordering platforms, to revolutionize their in-room dining services. This strategic move aligns with the hotel’s commitment to innovation, enhanced guest journeys, and revenue diversification.

The Marriott Executive Apartments, Dubai Creek provides business travellers with an ideal setting for long stays during their relocation to Dubai, UAE. The hotel offers a magnificent location overlooking downtown and the serene Dubai Creek and is just five minutes from Dubai International Airport. Each of their one-, two- and three-bedroom luxury executive apartments indulge guests with 5-star amenities and personal attention such as housekeeping, room service, and 24-hour security.

Maximizing Revenue and Elevating Culinary Experiences

With high occupancy and recognizing the need to maximize revenue beyond room rates, Marriott Executive Apartments, Dubai Creek has honed in on Food and Beverage (F&B) as a key area for growth. The decision to adopt the IRIS mobile dining app stems from a comprehensive strategy to increase sales and average guest spend.

Saad Al-Ghamdi, Multi-Property General Manager from Marriott Executive Apartments, Dubai Creek said, “In response to an evolving market where guests are increasingly turning to online delivery apps, we sought to offer a superior in-room dining alternative. 

IRIS’ mobile dining app provides the same user-friendly journey with upselling functionality and vivid imagery, ensuring a fresher, quicker, and higher-quality in-room culinary experience for our guests.” 

Enhanced Guest Journey and Streamlined Operations

The IRIS mobile dining app serves as a multi-functional tool, enhancing the overall guest stay and streamlining the in-room dining ordering process. This technology empowers the hotel to cater to the evolving expectations of guests, particularly those on extended stays, who seek variety and convenience in their dining experiences.

“With IRIS, we have the opportunity to provide an extensive range of tailored menu options, easily editable for seasonal changes and the rotation of daily specials. The digital menus not only match the ease of delivery apps but also allow us to communicate new options effectively to our guests,” adds Al-Ghamdi.

The app’s upselling functionality, complete with customised recommendations, is anticipated to boost average guest spend. By leveraging data analytics, the hotel can refine and enhance its F&B offerings with swift adjustments to categories and menu items, ensuring they align with guest preferences.

Seamless Implementation and Operational Efficiency

The mobile ordering platform reduces operational load by seamlessly integrating with the hotel’s Point of Sale (POS) system. Orders are delivered straight to the kitchen, eliminating the possibility of human error in order processing and improving accuracy.

“With fewer guest calls to the front desk, mobile dining not only streamlines our operations but also reduces the strain on our resources. The app allows us to plan service times and staff workflows more accurately, leading to increased staff efficiency” adds Al-Ghamdi.

Graham Rushin, VP Sales and Marketing at IRIS commented, “Marriott Executive Apartments, Dubai Creek has recognised the importance of embracing new technology, and maximising the revenue potential from their F&B operations with mobile dining. With high occupancy, this is an opportune avenue to take to help the hotel boost revenue from other areas of their business. 

And with mobile dining comes the added benefit of freeing up staff time so we’re confident they’ll enjoy a multitude of resource savings and incremental revenue through the app especially with the marketing plans they have in place to drive guest uptake. They’ll be promoting the app through QR codes in every apartment, signage in elevators, inclusion in guest newsletters, and on social media.”

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Wyndham Taps Groups360 and Its GroupSync Marketplace to Bring Instant Group Booking to 5,600-Plus Hotels https://hoteltechnologynews.com/2024/02/wyndham-taps-groups360-and-its-groupsync-marketplace-to-bring-instant-group-booking-to-5600-plus-hotels/?utm_source=rss&utm_medium=rss&utm_campaign=wyndham-taps-groups360-and-its-groupsync-marketplace-to-bring-instant-group-booking-to-5600-plus-hotels&utm_source=rss&utm_medium=rss&utm_campaign=wyndham-taps-groups360-and-its-groupsync-marketplace-to-bring-instant-group-booking-to-5600-plus-hotels Tue, 13 Feb 2024 01:55:40 +0000 https://hoteltechnologynews.com/?p=11154 Group bookings across the industry’s largest portfolio of economy and midscale hotels will soon take minutes—not days—thanks to Groups360 and the rapid rollout of over 5,600 Wyndham hotels to the GroupSyncTM Marketplace. The shift is [...]

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Group bookings across the industry’s largest portfolio of economy and midscale hotels will soon take minutes—not days—thanks to Groups360 and the rapid rollout of over 5,600 Wyndham hotels to the GroupSyncTM Marketplace.

The shift is a welcome change not just for traditional travel planners (think meetings, weddings and events) but also travel managers, particularly those in infrastructure-centric fields like construction and logistics, whose crews need to spend weeks if not months on the job, often with as little as 24-hour’s notice.

Through GroupSync, travel planners and managers can browse real-time rates and availability at participating hotels and directly book 10 to 50 rooms without needing to contact the hotel or engage in a traditional RFP—saving valuable time. Meeting space for events can also be booked at hotels when needed and where available.

“We’re always looking for new ways to make it simpler and easier for clients to do business with Wyndham,” said Angie Gadwood, SVP Global Sales, Wyndham Hotels & Resorts. “Whether it’s a family reunion, a youth sports tournament or a three-month-long bridge repair project—GroupSync makes it simple for groups to find the right hotel at the right price and book on the spot.”

“Wyndham is one of the world’s leading hospitality companies and their portfolio is unique in that it represents key property categories that expand GroupSync’s Instant Booking inventory,” said Kemp Gallineau, CEO, Groups360. “In bringing their U.S. portfolio on board, we’re able to deliver a broader, more robust, more inclusive offering—one that’s better equipped to meet the needs of all travel planners and managers.”

Wyndham’s collaboration with Groups360 is the latest in a list of efforts to help its hotels tap into a multi-year, infrastructure-related travel boom and what it believes is a ~$3.3 billion revenue opportunity for franchisees. Last year, the Company expanded its Global Sales force by 25% and more recently, deployed new tools to help sellers better identify and capture infrastructure-related opportunities for franchisees.

Groups360 and GroupSync are also a part of Wyndham’s innovative Wyndham Business program which, through a suite of tools and resources, aims to help make business travel easier for all. The program caters to small and mid-size business owners, travel advisors, travel buyers, meeting planners and more—all while offering discounted rates and exclusive perks.

The majority of Wyndham hotels in the U.S. are anticipated to be available for instant booking on GroupSync this week with the last remaining hotels expected to go live before end of month.

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ONYX Hospitality Group Leverages Oracle OPERA Cloud PMS and Simphony POS to Personalize Guest Experiences https://hoteltechnologynews.com/2024/01/onyx-hospitality-group-leverages-oracle-opera-cloud-pms-and-simphony-pos-to-personalize-guest-experiences/?utm_source=rss&utm_medium=rss&utm_campaign=onyx-hospitality-group-leverages-oracle-opera-cloud-pms-and-simphony-pos-to-personalize-guest-experiences&utm_source=rss&utm_medium=rss&utm_campaign=onyx-hospitality-group-leverages-oracle-opera-cloud-pms-and-simphony-pos-to-personalize-guest-experiences Thu, 25 Jan 2024 01:59:56 +0000 https://hoteltechnologynews.com/?p=11076 Bangkok-based hotel chain ONYX Hospitality Group has selected Oracle OPERA Cloud Property Management (PMS) and Oracle MICROS Simphony Cloud Point-of-Sale (POS) to streamline operations for its current properties and support the company’s continued growth. The group [...]

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Bangkok-based hotel chain ONYX Hospitality Group has selected Oracle OPERA Cloud Property Management (PMS) and Oracle MICROS Simphony Cloud Point-of-Sale (POS) to streamline operations for its current properties and support the company’s continued growth. The group currently owns and operates more than 40 hotels, resorts, and serviced apartments across Thailand, Malaysia, China, Hong Kong, Maldives, Bangladesh, and Laos. It aims to operate more than 50 properties by 2025, with an even more ambitious target of 70 by 2028.

“By upgrading to Oracle’s hospitality cloud solutions, we can expand to new locations faster than ever and efficiently share valuable data across our properties on one unified, cloud-based platform,” said Phiphat Khanonwet, Vice President of Information Technology at ONYX Hospitality Group. “The mobile interface is intuitive for our staff, facilitating easier onboarding for new members and enabling existing staff to serve guests or perform their tasks from anywhere on the premises. Efficiently sharing valuable data across our properties will further drive our vision to be the best medium-sized hospitality management company in Southeast Asia. This aligns our business and expertise with the local market expectations of the host country and the goals of our partners. Together, we emphasize our strong point of ‘A Tailored Approach to Hospitality’ at ONYX Hospitality Group.

Upgrading from their previous Oracle OPERA 5 PMS and MICROS RES 3700 on-premise solutions, OPERA Cloud will enable ONYX Hospitality Group to bring its new hotels, resorts, and serviced apartments online quicker, as they are no longer required to build out or maintain servers at each location. The updated user interface will help onboard new employees more quickly and give staff the flexibility to work from a mobile device or laptop remotely. ONYX Hospitality Group’s transition to the cloud is expected to be completed by the end of2025.

Booking in the cloud

With OPERA Cloud, the hotel operator can be able to bolster efficiency and unify guest profiles across its global properties to better understand and analyze the preferences of each of its customers. ONYX Hospitality Group will also leverage the Oracle Hospitality Integration Platform (OHIP) to customize its operations and support the unique needs of each property. This includes a branded mobile app that can allow guests to communicate with staff, submit booking or check-out questions remotely, and even request additional towels and pillows at the tap of a finger. Together with Oracle MICROS Simphony POS, guests can also be able to make dinner reservations and order room service directly from their mobile device.

“As ONYX Hospitality Group looks to expand to new and exciting locations around the world, Oracle’s unified platform will deliver the data intelligence it needs to streamline front and back office operations and reduce mundane tasks,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “With this real-time information access, staff can be able to provide more personalized services to guests that deliver on the exceptional service reputation ONYX is known for.”

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Strawberry Hotels Achieve Major Milestone with Launch of Their 125th Hotel Property on Event Temple https://hoteltechnologynews.com/2024/01/strawberry-hotels-achieve-major-milestone-with-launch-of-their-125th-hotel-property-on-event-temple/?utm_source=rss&utm_medium=rss&utm_campaign=strawberry-hotels-achieve-major-milestone-with-launch-of-their-125th-hotel-property-on-event-temple&utm_source=rss&utm_medium=rss&utm_campaign=strawberry-hotels-achieve-major-milestone-with-launch-of-their-125th-hotel-property-on-event-temple Wed, 24 Jan 2024 02:32:01 +0000 https://hoteltechnologynews.com/?p=11064 Strawberry Hotels has marked a significant milestone in its digital transformation journey with Event Temple, the leading hotel sales and catering software provider. This latest milestone in their collaboration sees Strawberry launching its 125th hotel [...]

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Strawberry Hotels has marked a significant milestone in its digital transformation journey with Event Temple, the leading hotel sales and catering software provider. This latest milestone in their collaboration sees Strawberry launching its 125th hotel on Event Temple, a move that underscores the Event Temple’s commitment to innovation, efficiency, and delivering exceptional guest experiences.

With a portfolio comprising over 225 hotels and a workforce of more than 18,000 employees across multiple countries, Strawberry, formerly known as Nordic Choice Hotels, is among the largest hotel companies in the Nordic region. The decision to select Event Temple as its Sales and Catering provider reflects a strategic move to leverage cutting-edge technology for streamlining operations and enhancing guest experience.

Event Temple has now been deployed in over 125 properties within the Strawberry portfolio. This rollout has been across all brands and standalone properties across the portfolio. The software’s robust open API and integrations enable hoteliers to automate tasks seamlessly by integrating with their preferred technology stack.

One of the standout integrations is with Mews, a leading cloud-based property management system (PMS). The collaboration between Event Temple and Mews offers a comprehensive enterprise stack, empowering hotel chains worldwide.

Kari Anna Fiskvik, Vice President of Technology at Strawberry, discussing the onboarding process of Event Temple, had this to say, “Event Temple has proven to be easy to use and onboard. With Event Temple, we are confident our sales and event teams are empowered and able to provide world class guest experiences”

Fiskvik continued, “Before choosing Event Temple, Strawberry investigated and screened all the major solutions within the hotel sales & catering landscape. Event Temple was selected as the preferred solution because it is a robust sales and catering platform and connects so easily with the rest of our technology stack and they are committed to delivering an easy to use system and world class customer service. We have found that throughout the onboarding experience so far that they have delivered on their promise.”

Event Temple’s software ensures a seamless onboarding experience for hotels, thanks to its user-friendly interface and powerful solutions for chain management and enterprise capabilities. The platform’s advanced event management technology and hotel group room block management tools make it a premium hotel solution.

Bob Graham, CEO of Event Temple, expressed his enthusiasm for the partnership, stating, “We are thrilled to be the Sales and Catering software to assist with Strawberry’s digital transformation for its portfolio of over 225 hotels. At Event Temple we believe in doing what is right for the customer, and we are proud to see that this roll out has gone so smoothly. It has been a pleasure to work with Strawberry to deliver world class events, and I am proud of the hard work out team has done to provide a smooth roll out so far.”

Bob Graham concluded, “At Event Temple, we are dedicated to ensuring the success of our partners by providing powerful software that enhances their sales process and boosts their bottom line. With Strawberry, we were able to showcase how our software’s core pillars—ease of use, best-in-class integrations, industry-leading support, and unparalleled scalability—align with their growth objectives. Our team is thrilled to collaborate with such a prestigious company and contribute to their continued success.”

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MCM Elegante Lubbock and Other Leading Hotels Leverage Maestro PMS’s GuestXMS Features to Improve Guest Engagement https://hoteltechnologynews.com/2024/01/mcm-elegante-lubbock-and-other-leading-hotels-leverage-maestro-pmss-guestxms-features-to-improve-guest-engagement/?utm_source=rss&utm_medium=rss&utm_campaign=mcm-elegante-lubbock-and-other-leading-hotels-leverage-maestro-pmss-guestxms-features-to-improve-guest-engagement&utm_source=rss&utm_medium=rss&utm_campaign=mcm-elegante-lubbock-and-other-leading-hotels-leverage-maestro-pmss-guestxms-features-to-improve-guest-engagement Tue, 23 Jan 2024 17:29:13 +0000 https://hoteltechnologynews.com/?p=11056 Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, continues to help elevate hotel operations [...]

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Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS. This complete, seamless engagement hub provides hotels with two-way SMS communication between staff and guests, along with expanded internal communication capabilities for hotel operators. GuestXMS’s ability to track and resolve every aspect of guest engagement, from reviews to inquiries and even complaints, all under one program, has improved hotel reaction times and elevated review scores across the board.

Patti Culwell, director of operations at the Texas A&M Hotel in College Station, Texas, said her property primarily uses Maestro’s GuestXMS technology to improve guest-to-staff communication by targeting different audience groups with crucial messaging, increasing bookings while reducing unnecessary or unwanted interactions with the wrong consumers. Once on property, travelers can use mobile contactless check-in options to manage arrival on their own terms, and hotel operators can monitor guests’ satisfaction and activity throughout the stay and react if necessary.

Most recently, unexpected freezing weather across Texas resulted in both surprise cancellations and a wave of transient travelers looking for last-minute bookings. Culwell said GuestXMS allowed the Texas A&M Hotel to quickly adapt to these changes by alerting all arriving guests to demand in the area and proactively creating open rooms by pre-emptively warning the hotel of impending no-shows for prior bookings.

“Maestro’s GuestXMS has been invaluable for managing room inventory by making it easier to communicate with guests and solicit feedback faster and more organically,” Culwell said. “The ability to engage with guests earlier in the stay process has been absolutely effective in improving review scores. Additionally, Maestro’s GuestXMS team has been receptive to our requests for integrations and has quickly pivoted to help improve our operations and make our team’s lives easier by rolling out features just for us.”

Guest Communication Plan is a Must

GuestXMS has also become an essential operational touchpoint for hoteliers looking for ways to remain within reach when guests are in need. Nick Miller, manager of the Resort at Governor’s Crossing in Sevierville, Tenn., said his hotel has been removing phones from the hotel guestroom due to reduced use from travelers. Still, he said doing so without a backup plan could be detrimental and leave operators without a reliable way to communicate with travelers. His answer lies in GuestXMS and its ability to manage communications on a guest-by-guest basis.

“GuestXMS has been a convenient tool for our property,” Miller said. “Now the front desk can become more accessible to guests who are used to relying on in-room phones to stay in contact with operators. We can stay in contact with travelers and even other operators while they are on the road; this increases the accessibility of our team by leaps and bounds. Furthermore, GuestXMS has allowed us to focus on technology and operations strategies guests support and engage with, while moving our operations more securely into the 21st Century.”

Performance Analytics Matter

Maestro’s GuestXMS also provides AI-powered analytics on hotel performance and staff engagement, allowing operators to track performance changes and shifts in efficiency over set periods of time. Venita Yelley, controller at the MCM Elegante Lubbock in Lubbock, Texas, said the biggest surprise since adopting the technology has been its impact on the hotel’s maintenance department. Through improved communications and the ability to manage tickets more efficiently without needless back-and-forth conversations, Yelley said the hotel’s maintenance speed and consistency have both increased.

“The MCM Elegante Lubbock was the first of our hotels to adopt Maestro’s GuestXMS, and since then we have mandated its inclusion at six other hotels owned by our group,” Yelley said. “After adopting GuestXMS, our hotel’s ratings and online reviews have increased by as much as 20 percent all thanks to our renewed ability to address problems prior to guests checking out. Additionally, workers today are more comfortable texting in some environments, and GuestXMS has given them a pathway to leading operations in a way that is most comfortable to them.”

Warren Dehan, Maestro PMS president, had this to say: “We created GuestXMS to help hoteliers better manage their reputations through improved operations, expand oversight of emerging online sentiments, and track and resolve every aspect of this process all in one place. Our team is working diligently to study the ways guests and our peers are continuing to evolve and are collaborating with trusted hotel partners to improve their operational potential wherever possible. Through technology, hotels can continue exceeding guest expectations without losing the prestige and significance that continues to draw travelers to their doorstep.”

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SH Hotels & Resorts Rolls Out Mobile App Powered By Hudini to Streamline Services and Elevate the Hotel Guest Journey https://hoteltechnologynews.com/2024/01/sh-hotels-resorts-rolls-out-mobile-app-powered-by-hudini-to-streamline-services-and-elevate-the-hotel-guest-journey/?utm_source=rss&utm_medium=rss&utm_campaign=sh-hotels-resorts-rolls-out-mobile-app-powered-by-hudini-to-streamline-services-and-elevate-the-hotel-guest-journey&utm_source=rss&utm_medium=rss&utm_campaign=sh-hotels-resorts-rolls-out-mobile-app-powered-by-hudini-to-streamline-services-and-elevate-the-hotel-guest-journey Tue, 16 Jan 2024 05:54:32 +0000 https://hoteltechnologynews.com/?p=11017 Hudini, a leader in digital transformation solutions for the hospitality industry has been appointed by SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group, that operates 1 Hotels, Baccarat Hotels [...]

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Hudini, a leader in digital transformation solutions for the hospitality industry has been appointed by SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group, that operates 1 Hotels, Baccarat Hotels and Treehouse Hotels, to streamline services and deliver exceptional guest experiences through a new innovative custom mobile app.

Hudini has developed iOS and Android guest facing apps for each of SH Hotels & Resorts’ three iconic brands: 1 Hotels, Baccarat Hotel, and Treehouse Hotels. Using a proprietary middleware engine that integrates key hotel systems, the guest facing app supports the entire guest journey from pre-check in to post-check out. It does so while enabling personalized services and increased guest engagement as well as simplifying backend processes to improve operational efficiency and sustainability.

The Hudini app enables guests to skip the front desk and check in directly. It also doubles as a guest room mobile key and TV remote. Guests can place in-room dining orders through the app’s dynamic menu, which provides information about the hotels’ sustainably produced farm-to-table dishes; it also lets guests customize their meals with locally sourced ingredients. By leveraging data, the digital platform delivers a more intuitive and immersive experience for each guest as well as provides revenue generating opportunities with upsell options from booking to ordering room service.

Each SH Hotels & Resorts’ brand is distinctive, and the technology ensures that guests can explore and enjoy everything that makes these hotels unique. For example, 1 Hotels have high standards of sustainability at its nature-inspired properties, Baccarat Hotels’ sophisticated design is based on the rich history of the crystal brand, and Treehouse Hotels recreate the playful and carefree comforts of childhood. By implementing Hudini’s digital platform, all the hotel brands can enhance their guest engagement and services.

Hudini can also deliver these services as a web-based app with full functionality if guests don’t want to download an app. Hudini’s solution is operated in a multi-tenant model that can be either cloud based or on-prem and is priced on a per room, per month basis.

Prince Thampi, Founder & CEO of Hudini, says, “The result is thoughtful, custom tailored experiences that guests will love coming back for. SH Hotels & Resorts fully recognized the potential of emerging hospitality technology and had a very clear vision in approaching us – driving great experiences for guests at their hotels. These experiences will only become more personalized as the technology evolves, and we’re excited to partner with them in this transformation.”

Denise Walker, Chief Information Officer, SH Hotels & Resorts, says, “The 1 Hotels, Baccarat Hotels and Treehouse Hotels mobile applications, powered by Hudini, provide seamless interactions, personalized services and robust features that align perfectly with our strategy to redefine hospitality in the digital era. The new customer journey and accompanying mobile app is a tremendous achievement that reflects our commitment to provide unique, elevated, and personalized experiences to our guests.

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W Barcelona Boosts F&B Guest Spend by Two-Thirds with Hotel Mobile Ordering Solution from IRIS https://hoteltechnologynews.com/2024/01/w-barcelona-boosts-fb-guest-spend-by-two-thirds-with-hotel-mobile-ordering-solution-from-iris/?utm_source=rss&utm_medium=rss&utm_campaign=w-barcelona-boosts-fb-guest-spend-by-two-thirds-with-hotel-mobile-ordering-solution-from-iris&utm_source=rss&utm_medium=rss&utm_campaign=w-barcelona-boosts-fb-guest-spend-by-two-thirds-with-hotel-mobile-ordering-solution-from-iris Thu, 11 Jan 2024 00:47:38 +0000 https://hoteltechnologynews.com/?p=10980 W Barcelona, situated on the famous Barceloneta Boardwalk, partnered with IRIS, the leading provider of digital F&B and guest experience platforms, to offer a broader digital ordering experience resulting in a boost in revenue and [...]

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W Barcelona, situated on the famous Barceloneta Boardwalk, partnered with IRIS, the leading provider of digital F&B and guest experience platforms, to offer a broader digital ordering experience resulting in a boost in revenue and efficiencies.

It selected both its mobile dining solution to deliver an in-room dining service and a world of culinary delights direct to its guest’s doors, in addition to its digital guest directory solution to provide all guests with direct access to hotel and local area information, whilst at the same time maximizing sales and profits.

The luxury hotel, popular with both residential and day guests, has reported notable results since implementation. Most notably, a 60% increase in average guest spend across all operations via mobile dining compared to traditional dining. More specifically, since deploying digital dining, 35% of all F&B room service orders are now placed digitally, accounting for nearly half (46%) of all revenue.

Commenting on the results, Martin Daniel Voštiar, B&F Coordinator, W Barcelona said, “Guests appreciate the ease and efficiency of serving themselves and enjoy the convenience of being able to access information wherever they are, in their own time – they are fully in control of their experience.

“The IRIS app is a convenient and holistic tool that ensures guests have all the information at their disposal and the ordering and booking process is as seamless and enjoyable as possible. Remarkably intuitive, it boasts a user-friendly interface that’s easy to navigate and manage. Considering the increase in guest spending through online orders, it’s undeniably delivering a substantial return on our investment.

Operationally, the team has reported significant improvements in efficiencies and guest service management. In-room dining has reduced the workload for its “Whatever/Whenever” team who previously took all room service orders over the phone. They now have more time available to focus on other aspects of their role and enhance guest service, particularly during peak times when phone lines are congested, eliminating the need for guests to wait on hold to place an order. It has also assisted the In-room dining team, allowing them to concentrate solely on preparing and delivering orders more efficiently.

Alongside mobile dining and ordering, the digital guest directory means guests can easily access information on the hotel facilities, fitness classes, special events and what’s on in the local area. Additionally, guests can download a range of newspapers and magazines, book appointments at the Spa, barber and Tattoo Studio, and view information on the hotel’s services and sustainability policies. A wealth of information is clearly visible and accessible in the palm of the guest’s hand, wherever they are in the property or local area.

From a guest perspective, they have found it simple and easy to use, and have been swift to adopt the simplicity of self-service ordering from the comfort of their own device, particularly during peak times when staff are busy.

The hotel has invested heavily in promoting the app (accessible via QR codes) at check-in to ensure guests are provided with complete and accurate information on its facilities and services in the most convenient way possible.

Offering a more cost-effective, sustainable alternative to traditional paper menus and directories, the hotel team can simply edit and add information online as and when required without the costly and inconvenient job of re-printing and replacing material in all 473 bedrooms. Likewise, they can amend and keep menus and opening hours up to date to ensure the app is always accurate with correct information at no extra cost. Multi-lingual, it delivers a consistent experience for guests, regardless of their nationality and reduced guest wait times with a direct integration to the Micros POS.

“Following its success we are now planning to extend digital dining in 2024 to our Salt Beach Club,” said Voštiar. “Guests will be able to access digital menus via QR codes printed on the sun beds. They will be able to place their order, have a dip in the sea and return to their lounger with their order waiting for them and we look forward to fulfilling this enhanced guest experience next year.”

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Black Rock Oceanfront Resort Taps Agilysys To Increase Revenue and Personalize the Guest Experience https://hoteltechnologynews.com/2024/01/black-rock-oceanfront-resort-taps-agilysys-to-increase-revenue-and-personalize-the-guest-experience/?utm_source=rss&utm_medium=rss&utm_campaign=black-rock-oceanfront-resort-taps-agilysys-to-increase-revenue-and-personalize-the-guest-experience&utm_source=rss&utm_medium=rss&utm_campaign=black-rock-oceanfront-resort-taps-agilysys-to-increase-revenue-and-personalize-the-guest-experience Mon, 08 Jan 2024 02:51:51 +0000 https://hoteltechnologynews.com/?p=10949 British Columbia’s Black Rock Oceanfront Resort sought to elevate its brand by providing staff with the information and freedom to identify hospitality moments and act on them using advanced technology, tools and systems to provide [...]

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British Columbia’s Black Rock Oceanfront Resort sought to elevate its brand by providing staff with the information and freedom to identify hospitality moments and act on them using advanced technology, tools and systems to provide truly exceptional luxury experiences to guests.

Black Rock Oceanfront Resort chose state-of-the-art hospitality solutions from Agilysys to help them create these personalized hospitality moments. Agilysys is a global provider of hospitality software solutions and services known for helping organizations such as Black Rock Oceanfront Resort expand revenue and margins while also improving operational efficiency and staff satisfaction.

“We were looking for a partner to help us rise above the rest,” said Adele Larkin, general manager, Black Rock Oceanfront Resort. “With Agilysys, we are creating brand champions willing to share their unforgettable five-star experiences backed by many return stays and memorable visits for years to come,” Larkin noted.

To Larkin’s point, the resort strives to earn reviews such as this one from a guest who drove to the property from Victoria, Canada: “We thought we had died and gone to heaven when we arrived at the Black Rock Oceanfront Resort in Ucluelet.”

To elevate return on experience (ROE), a key hospitality metric for guests and staff, Black Rock Oceanfront Resort has invested in the following Agilysys solutions:

  • An intuitive, cloud-based property management system (PMS) that facilitates improving guest engagement while also streamlining efficiency in front office operations, housekeeping, reservations management, and digital guest interactions for check-in, check-out, mobile engagement and itinerary management.
  • A commission-free, direct-channel, easy-to-use reservation system designed to move guests effortlessly through the booking process.
  • A comprehensive residence management and service solution that manages rental bookings, unit availability and associated service delivery.
  • A solution for managing all Drift Spa operations for scheduling services such as managing staff operations and simplifying the appointment-booking process, which will be implemented in March 2024.
  • Solutions that enable sustainability initiatives such as reducing paper use and minimizing waste across the property. Situated on the traditional lands of the Ucluelet First Nation, Black Rock Oceanfront Resort is actively striving to become a zero-waste hotel.

“Black Rock is known for its natural beauty and stunning landscapes, offering something for everyone,” said Tim Hansen, vice president of sales, Agilysys. “We are honored to help Black Rock Oceanfront Resort deliver more personalized and profitable experiences that welcome guests to do more, spend more, return more often and provide higher reviews. That is what ROE is all about.”

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Trump International Beach Resort Utilizes Financial Management Tools from Aptech to Optimize Operations https://hoteltechnologynews.com/2023/12/trump-international-beach-resort-utilizes-financial-management-tools-from-aptech-to-optimize-operations/?utm_source=rss&utm_medium=rss&utm_campaign=trump-international-beach-resort-utilizes-financial-management-tools-from-aptech-to-optimize-operations&utm_source=rss&utm_medium=rss&utm_campaign=trump-international-beach-resort-utilizes-financial-management-tools-from-aptech-to-optimize-operations Thu, 14 Dec 2023 03:50:54 +0000 https://hoteltechnologynews.com/?p=10878 Trump International Beach Resort in Miami has selected Aptech to gain access to the financial information it needs to make effective business decisions. The popular luxury destination is leveraging the complete portfolio of Aptech solutions [...]

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Trump International Beach Resort in Miami has selected Aptech to gain access to the financial information it needs to make effective business decisions. The popular luxury destination is leveraging the complete portfolio of Aptech solutions – PVNG, Execuvue, and Targetvue – to streamline all enterprise accounting, business intelligence and budgeting and forecasting processes, making the property more financially efficient than ever before.

“Aptech is bringing a new chapter of optimization to our finance operations,” said Danny Williams, TIBR managing director. “Simplifying manual processes while producing accounting information and executive reports on the go is essential – and multiple database integration is the icing on the cake. By adding this trifecta of solutions, we can extract data more seamlessly from both internal departments and outside sources, such as STR and TripAdvisor.

“These combined solutions enable us to consolidate amounts reflected on the P&L and Balance Sheet, explore individual transactions included in the General Ledgers, and minimize the extra time it used to take to open multiple files and create individual manual reports to review information,” Williams said. “We couldn’t be mor pleased to partner with Aptech.”

Aptech is focused on connecting people with computers and information to solve significant problems in the hospitality and service industries.

  • PVNG features the Accounts Payable, Accounts Receivable, General Ledger, Statistics, Financials, and Bank Reconciliation that today’s hotel operators are seeking with much-needed browser navigation. Its OCR invoice processing, myriad of payment options, drill-down capabilities in financial statements and reports, ability to handle single or multi-property accounting, and the fact that it can be deployed as a hosted service, explains why this accounting solution is in such high demand.
  • Execuvue features a dashboard platform that delivers stunning images of financial and operational data that hoteliers can act upon. Leveraging AI-powered analytics, Execuvue helps operators make smarter business decisions and configure data regionally, giving operators a performance snapshot portfolio wide, as well as by region, brand, and property.
  • Targetvue provides accounting teams with “one version of the truth.” It consolidates reports, identifies trends, and eliminates the maintenance and distribution of Excel spreadsheets throughout the organization. Automated forecast snapshots offers users ad-hoc capabilities to previous and future performance projections.

Sam Costa, Aptech Director of Client Success, said all three Aptech solutions continually achieve high marks across the board for ease of use, ROI, implementation and customer support.

Out of the gate, Williams said the accounting team was greatly impressed by Aptech’s customer service culture. Whenever questions arise, he said, team members always receive prompt responses from live agents in minutes.

“The Aptech team is very professional, candid, and respectful,” Williams said. “They are also great listeners with a vast knowledge of the hotel industry. At a moment’s notice they are willing to develop new reporting tools to help us increase productivity, and they work with us daily on integrating their solutions with multiple peripheral property systems. In a word, Aptech’s customer service and support is ‘outstanding.’ We have not received a negative answer and never once heard ‘we can’t do it.’ This speaks volumes to their core values and how they treat customers.”

Aptech’s Costa had this to say: “Amazing comments from customers are not foreign to Aptech. But when properties like the Trump International Beach Resort sing your praises and boast about our support department, it speaks volumes to our customer commitment. We appreciate the unbiased reviews from hoteliers – people whom we consider family and the reason we have been in business for more than five decades.”

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